TPCL tops service ratings but ranks 40th overall in DISCOM index
The Tata Power Company Limited (TPCL) has received the highest consumer service rating among distribution utilities in India, yet ranks 40th overall in combined performance rankings, highlighting a structural issue in the evaluation framework. In the fifth edition of the Consumer Service Rating of DISCOMs (CSRD), published by REC Limited (REC), TPCL scored 97.1 out of 100 and secured an A+ grade. It ranked first among 66 utilities across all categories, with a clear lead…